Privacy Policy
We take the privacy of your personal data seriously. This policy explains what information we collect, how we use it, and what rights you have as a user of our store.
Data Controller
The data controller is LUXE online store. For any questions related to the processing of your personal data, please contact us at info@luxenichestore.com.
What Data We Collect
We may collect the following personal data when you use our store:
- Name and surname — for order processing and communication
- Email address — for order confirmation, account management, and optional newsletters
- Phone number — for delivery coordination
- Delivery address — for shipping your order
- Order history and preferences — to improve your experience on the site
How We Use Your Data
Your personal data is used solely for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status, delivery, or enquiries
- Sending newsletters and promotional offers — only with your explicit consent
- Improving the functionality and content of our store
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order data is stored for a minimum of 3 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time.
Third Parties
We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:
- Nova Post — for delivery of your order
- Payment processors — to handle online payments securely
- Email service providers — for transactional and marketing emails (only with your consent)
Your Rights
As a user, you have the following rights regarding your personal data:
- Access — you may request a copy of the personal data we hold about you
- Correction — you may ask us to correct inaccurate or incomplete data
- Deletion — you may request that we delete your personal data
- Withdrawal of consent — you may unsubscribe from marketing emails at any time
- Portability — you may request your data in a structured, machine-readable format
To exercise any of these rights, please write to us at info@luxenichestore.com. We will respond within 30 days.
Cookies
Our website uses cookies to ensure correct operation and improve user experience. Cookies are small text files stored on your device. You may disable cookies in your browser settings, though this may affect the functionality of the site. We do not use cookies for advertising tracking.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to your data is restricted to authorised personnel only.
Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be communicated via the website or by email. The date of the latest revision is shown at the top of this page.
Contact
If you have any questions or concerns about how we handle your personal data, please contact us at info@luxenichestore.com. We aim to respond to all enquiries within one business day.