Privacy Policy

We take the privacy of your personal data seriously. This policy explains what information we collect, how we use it, and what rights you have as a user of our store.

Data Controller

The data controller is LUXE online store. For any questions related to the processing of your personal data, please contact us at info@luxenichestore.com.

What Data We Collect

We may collect the following personal data when you use our store:

• Name and surname — for order processing and communication
• Email address — for order confirmation, account management, and optional newsletters
• Phone number — for delivery coordination
• Delivery address — for shipping your order
• Order history and preferences — to improve your experience on the site

How We Use Your Data

Your personal data is used solely for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your order status, delivery, or enquiries
• Sending newsletters and promotional offers — only with your explicit consent
• Improving the functionality and content of our store

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order data is stored for a minimum of 3 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time.

Third Parties

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:

• Nova Post — for delivery of your order
• Payment processors — to handle online payments securely
• Email service providers — for transactional and marketing emails (only with your consent)
• Meta Platforms (Facebook, Instagram) — to measure advertising performance; contact details are sent hashed only, and processing takes place on servers in the United States

Your Rights

As a user, you have the following rights regarding your personal data:

• Access — you may request a copy of the personal data we hold about you
• Correction — you may ask us to correct inaccurate or incomplete data
• Deletion — you may request that we delete your personal data
• Withdrawal of consent — you may unsubscribe from marketing emails at any time
• Portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please write to us at info@luxenichestore.com. We will respond within 30 days.

Cookies

Our website uses cookies to ensure correct operation and improve user experience. Cookies are small text files stored on your device. We group them into three categories: functional (cart, sign-in, language and currency — the store does not work without them), analytics and advertising. You choose about the latter two in the consent dialog on your first visit; you can change that choice by clearing cookies in your browser settings.

Advertising and measurement

We advertise the store on Meta (Facebook and Instagram). If you consented to advertising cookies, Meta's advertising pixel loads in your browser and records page views and actions on the site.

Regardless of that choice, we report completed conversions — account registration and fragrance sourcing requests — to Meta from our server via the Conversions API. This transfer does not use cookies, so the consent dialog does not affect it. Contact details (email address, phone number) are sent only as an irreversible hash; the IP address and browser data the request came from are sent alongside them. Meta uses this information to measure advertising performance. To have us stop sending it, write to info@luxenichestore.com — we will action the request and send no further conversions of yours.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to your data is restricted to authorised personnel only.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via the website or by email. The date of the latest revision is shown at the top of this page.

Contact

If you have any questions or concerns about how we handle your personal data, please contact us at info@luxenichestore.com. We aim to respond to all enquiries within one business day.